Terms of Service
Hello, welcome! Thank you for using our services. These Terms of Service ("Terms") govern your usage of the software and applications provided by Flexip Health (“us”, “we”, “FPG”, or “Flexip Group”), including but not limited to the ‘Civis Health’, ‘Civis Patient Portal’, and ‘Civis Mobile’ applications, referred to as our “Services”.
Acceptance of Terms
By using our Service, you indicate that you understand and agree to be governed and
legally bound by these Terms of Service and the terms and conditions of our Privacy
Policy (www.civishealth.com/privacy-policy), as
well as any applicable laws and
regulations. Please do not use any of our services if you do not agree to these
Terms.
We reserve the right to change this agreement from time to time without notice to
you. The most recent version of the Terms will be available at
www.civishealth.com/terms, and your continued use of our Services following any such
revisions will be deemed acceptance of the updated Terms. If you do not adhere to
these terms, your access to this website and our Services may be suspended or
terminated without prior notice.
Access to Our Service
To utilize our Service, Medical Institutions must register an account. During the
registration process, you will need to create credentials for an Authorized User who
will manage the institution's account. It is essential to provide accurate and
complete registration information and keep your account details up to date. Please
note that we retain the right to disable or suspend your account at our discretion
for any reason.
Patients who are registered in any medical institution using our service will need
to activate their account and create credentials on the Patient Portal or Mobile
application. We emphasize the significance of providing accurate and complete
information during the registration process at your medical institution to have a
smooth experience when using our service.
By submitting any content, you grant us a worldwide, royalty-free, perpetual,
irrevocable, non-exclusive license to use, reproduce, modify, distribute, publicly
display, and sublicense such content on or through our Service to power our
services, process your transactions, communicate with you, protect you from fraud
and other security issues, comply with regulations, and for marketing and
promotional purposes.
In compliance with regulations, we retain your personal data and user material. You
may request that your account and related data be deleted, subject to any legal data
retention obligations. Please check our Privacy Policy (www.civishealth.com/privacy-policy) for more
information about your rights on
the information we collect from you.
Your Responsibilities
You are responsible for:
- Ensuring the accuracy and completeness of any information you provide while using our Service.
- Using our Service solely for its intended purpose and in compliance with applicable laws and regulations.
- Ensuring that only authorized users are allowed to use our Service.
- Notifying us of any unauthorized access to your account or any other security breach.
- Complying with all applicable laws, regulations, and healthcare industry standards when handling patient information or any sensitive data. You agree to use our Service in a way that protects patient privacy, confidentiality, and security, in accordance with applicable healthcare legislation.
Feedback and Testimonials
You may be contacted to provide feedback, testimonials, or reviews regarding your experience with our services. By providing such content, you grant us an exclusive and royalty-free right to use, reproduce, modify, distribute, and display it for promotional or marketing purposes.
License and Restrictions
Flexip Health asserts complete ownership and exclusive rights over the Service, the
Website, and all the elements it contains, including information, data, software,
graphics, and interactive features. This ownership encompasses all modifications,
improvements, adaptations, enhancements, or translations made to these elements. All
proprietary rights related to these components, collectively referred to as "Flexip
Health Property," are and shall remain the sole and exclusive property of Flexip
Health.
We provide you with a limited, non-exclusive, non-transferable, revocable license to
use our Service for its intended purpose, subject to your compliance with these
Terms.
You shall not:
- Use our Service for any unlawful or unauthorized purpose.
- Modify, adapt, translate, reverse engineer, decompile, disassemble, or attempt to derive the source code of our Service.
- Interfere with the proper functioning of our Service or attempt to gain unauthorized access to any part of the Service.
- Introduce any software, virus, or code to our Service.
- Use our Service to transmit any harmful or malicious code or interfere with other users’ data.
- Copy, distribute, or disclose any part of Service in any medium without our prior written consent.
Non-Discrimination Policy
Our unwavering commitment is to ensure that all users have equal access and opportunities, without any discrimination based on race, color, religion, gender, nationality, age, or any other protected characteristic. Discrimination or harassment of any kind will not be tolerated on our Service. If you witness or experience any form of discriminatory behavior, please inform us immediately. We take such matters seriously and will take appropriate action to address and rectify the situation.
Termination
We reserve the right to disable or terminate your access to our Service or suspend your account for any reason. However, if you have a paid subscription for our Service, Flexip Health’s tight to suspend your account or terminate your access will be limited to the following, where you:
- Fail to pay Subscription fees.
- Fail our Know Your Customer (KYC) verification process.
- Breach these Terms of Service or the terms and conditions of our Privacy Policy
Disclaimer of Warranties
Flexip Health's products, services, website, and any related deliverables are
provided on an "as is" and "as available" basis, without any express or implied
warranties or representations. We make no express warranties regarding the accuracy,
completeness, reliability, suitability, or timeliness of the products, services, or
information provided. We do not warrant that our products, services, or website will
be uninterrupted, secure, or error-free.
Flexip Health disclaims all warranties, whether express or implied, including but
not limited to warranties of merchantability, fitness for a particular purpose,
non-infringement, or any other warranty arising out of usage or custom. We do not
make any representations or warranties concerning the results, usefulness, or
effectiveness of our products or services.
Limitation of Liability
Flexip Health shall not be liable for any damages or losses arising from the use of our products, services, website, or any related content. This includes direct, indirect, incidental, consequential, special, punitive, exemplary damages, or lost profits, however arising, including negligence, even if we have been advised of the possibility of such damages. We do not endorse, warrant, or assume responsibility for the accuracy or reliability of any third-party content or links provided through our services.
Indemnification
You indemnify Flexip Health from any legal claims arising from the use of your data,
and you agree to assume responsibility for any associated costs and liabilities
resulting from such claims.
You shall be responsible for defending, indemnifying, and holding Flexip Health, its
officers, directors, managers, and employees harmless from any claims, liabilities,
costs, and expenses (including reasonable attorneys' fees) arising from third-party
claims related to your data.
Any content, materials, or information accessed through Flexip Health's offerings
should not be considered as medical advice or a substitute for professional medical
consultation. Always consult with a qualified healthcare professional for
personalized medical advice and treatment. You shall indemnify Flexip Health against
all claims that may arise as a result of viewing or utilizing the information on our
Services.
If you are a patient, by registering your dependents under your own account, you
assume full responsibility for their records and all the obligations they would have
had if they maintained separate individual Records. It is essential that you obtain
prior consent from your dependents and have the right to share, upload, and publish
any sensitive personal information related to them. You take on the responsibility
for managing and securing their information appropriately. Flexip Health holds no
responsibility for any claims, disputes, or liabilities that may arise in connection
with this arrangement and the use of your dependents' information.
Contact Us
If you have any questions about Flexip Health Terms of Service, how we treat your personal information, how to exercise your privacy rights, or would like to submit a complaint, please contact us at info@flexipgroup.com.